Multinational Client Coordinator

• Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of accounts and operate as the primary multinational point of contact for internal and external stakeholders.
  • Proactively manage pre-bind activities including:
    • Utilizing available tools and technology, the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
    • Collection of any other specific regulatory information impacting the program including tariff and / or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the company network prior to binding.
    • Promote and drive the adoption of the organization End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty
    • Completion of hand-off documentation to the Multinational Administrator / Multinational Operations for the release of network instructions ensuring 100% accuracy and in line with bound program terms.
    • Proactively manage post-bind activities including:
      • Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the company's network as applicable.
      • Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with the company payment terms.
      • Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
    • Ongoing account servicing:
      • Address any ad hoc mid-term enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.
      • Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.
    • General:
      • Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required
      • Build strong relationships with underwriters and distribution to promote the company.

• Minimum 3 years commercial insurance experience, preferably client servicing (broker or company background)
• Technical knowledge of multinational programs with experience of the multinational environment and processes
• Experience working with multinational corporations
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Good time management skills, ability to handle multiple priorities, organize work and meet deadlines
• Strong administration skills and attention to detail
• Ability to clearly articulate ideas
• Collaborative with the ability to build strong relationships with key internal and external stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
• Computer literacy required: IT packages, MS Outlook, Excel, Word

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• Experienced in supporting project delivery with a result drive mindset
• Excellent communication skills including the ability to present clear and concise analysis
• Proven ability to dissect complex business issues, perform research and analysis, and synthesize conclusions
• Strong Compliance, Governance and/or audit, regulatory background. Comprehensive awareness of the Business and Regulatory environment
• Expertise in Continuous Improvement Methodologies
• Strong background in an operational environment and process improvement
• Strong commercial mindset with a proven track record of making sound decisions backed by data
• Highly proficient in Excel and PowerPoint

leading global insurance organization. Building on 100 years of experience, provides a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.